Our return and exchange policy for our brass door knockers and handles acknowledges that each piece is unique due to the small batch production process and post-production finishing in our Yorkshire foundry. As a small business, we design and cast all our products with care and attention to detail, and may still have some small imperfections due to the nature of casting in small batches. We embrace these variations as they add to the charm of our products and believe it is important to celebrate the beauty in the imperfections of life and nature.
However, if an item is damaged upon arrival or if you, our customer, are not completely satisfied with your purchase, we offer the following options:
If you would like to request an exchange, please contact us first to check the availability of any replacement item, as we only cast in small batches and replacements may not be immediately available.
If an exchange is not a viable option and the product just isn't for you, please return it in its original packaging within 30 days of delivery. We will evaluate the item and, if it is in good condition, issue a refund for the purchase price, minus shipping.
Our products are crafted with care and attention to detail, and we take pride in every piece we create. We want our customers to feel just as proud when they display our products on their front doors and furniture around the world. We believe our products embody the beauty and charm that is unique to our foundry and we hope that our customers will appreciate and cherish the individual character of each piece.